Reports


As one of the largest market research institutes in Germany, we create numerous market leading empirical reports based on our large-scale consumer surveys.
We can empirically explain trends, market shifts and identify optimisation approaches.

CategoryLanguageTitleYear
Gas customers and providers German Gas customers and providers 2018: Who chooses whom and why? 2018
E-Commerce market German E-Commerce market Germany 2017 2017
E-Commerce market German E-Commerce market Austria/Switzerland 2017 2017
… customer service German Benchmark Studie – Service-Apps 2017 2017
… in numbers German Kaffee in Zahlen 2017 2017
Online Shop report German Onlineshop-Studie 2017: Was macht Shops erfolgreich? 2017
Employer report English Report: Employers in the U.S. 2017 2017
… customer service German Benchmark Studie – Digitaler Kundendialog 2017 2017
Electricity customers and providers German Electricity customers and providers 2016: Who chooses whom and why? 2016
… in numbers German Kaffee in Zahlen 2016 2016
… customer service German Benchmark Studie – Digitaler Kundendialog 2016 2016
App Monitor German App Monitor Deutschland 2012
Employer report German Beste Arbeitgeber in Deutschland 2013 2013
Employer report German Arbeitgeber-Studie 2014 2014
Employer report German Arbeitgeber-Studie 2015 2015
Employer report German Arbeitgeber-Studie 2016 2016
Employer report German Arbeitgeber-Studie 2017 2017
Employer report German Arbeitgeber-Studie 2018 2018
Employer report French Etude: Les meilleurs employeurs en France en 2016 2016
Employer report French Etude: Les meilleurs employeurs en France en 2017 2017
Employer report French Etude: Les meilleurs employeurs en France en 2018 2018
Employer report German Arbeitgeber-Studie UK 2016 2016
Employer report English Report: Employers in the UK 2016 2016
Employer report English Report: Employers in the U.S. 2015 2015
Employer report English Report: Employers in the U.S. 2016 2016
… in numbers German China in Zahlen 2012
E-Commerce market German E-Commerce-Markt Österreich/Schweiz 2011 2011
E-Commerce market German E-Commerce-Markt Österreich/Schweiz 2012 2012
E-Commerce market German E-Commerce-Markt Österreich/Schweiz 2013 2013
E-Commerce market German E-Commerce-Markt Österreich/Schweiz 2014 2014
E-Commerce market German E-Commerce-Markt Österreich/Schweiz 2015 2015
E-Commerce market German E-Commerce-Markt Österreich/Schweiz 2016 2016
E-Commerce market German Der deutsche E-Commerce-Markt 2010 2011
E-Commerce market German Der deutsche E-Commerce-Markt 2009 2010
E-Commerce market German E-Commerce-Markt Deutschland 2011 2012
E-Commerce market German E-Commerce-Markt Deutschland 2012 2012
E-Commerce market German E-Commerce-Markt Deutschland 2013 2013
E-Commerce market German E-Commerce-Markt Deutschland 2014 2014
E-Commerce market German E-Commerce-Markt Deutschland 2015 2015
E-Commerce market German E-Commerce-Markt Deutschland 2016 2016
Internet market Germany German Internet-Markt Deutschland 2014 2014
… in numbers German Kaffee in Zahlen 2012 2012
… in numbers German Kaffee in Zahlen 2013 2013
… in numbers German Kaffee in Zahlen 2014 2014
… in numbers German Kaffee in Zahlen 2015 2015
… customer service German Kundenservice online Studie 2013 2013
Online Shop report German Online-Shop-Studie 2014: Was macht Shops erfolgreich? 2014
Online Shop report German Online-Shop-Studie 2015: Was macht Shops erfolgreich? 2015
Online Shop report German Online-Shop-Studie 2016: Was macht Shops erfolgreich? 2016
Retail Germany German Stationärer Einzelhandel Deutschland 2012 2012
Retail Germany German Stationärer Einzelhandel Deutschland 2013 2013
Retail Germany German Stationärer Einzelhandel Deutschland 2014 2014
Accountants and auditors German Steuerberater und Wirtschaftsprüfer in Deutschland 2014
Electricity customers and providers German Electricity customers and providers 2015: Who chooses whom and why? 2015
Healthcare market German Top-1.000-Unternehmen im Gesundheitsmarkt 2010
Corporate law firms in Germany German Wirtschaftskanzleien in Deutschland 2013 2013
… in numbers German Wohlstand in Zahlen 2012